Hosted Ops Administrator II - Viewpoint Construction Software Portland, OR 97228 United States
The Team:
* The DevOps Engineer will join our Operations group and report to the Data Center Operations Manager. The Operations team is responsible for the availability and scalability of our 24x7 SaaS and Cloud environments.
* This team also manages and maintains some of the QA and Development infrastructure.
* Our work environment is global (multiple time zones), fast-paced and forward thinking.
The Role:
* Responsible for day-to-day management of the production platforms based on Windows and UNIX technologies hosted in various Cloud providers.
* Manage non-production environments for development, performance testing, and validation testing.
* Troubleshoot and resolve platform issues.
* Treat automation as an opportunity, instead of threat to job security.
* Help build and operate systems for a rapidly growing SaaS and Cloud hosting infrastructure.
* Support the development lifecycle of platform design, deployment and debugging.
* Help identify, resolve and prevent existing and future system bottleneck issues
* Help manage all of the Operation team's system and storage environments
* Help implement and manage system monitoring, efficiency and performance tools
* Work with the Operation team leaders in implementation of the computing infrastructure
* Provide technical assistance to developers, testers and engineers to unify operational efforts
* Help develop installation and deployment scripts
* Works well in a team environment with a strong customer service ethic
* Explore concepts, ideas and new technology to create novel solutions to problems
* Must be detail-oriented
Requirements
Essentials:
* Ability to successfully complete project tasks as priorities shift
* Demonstrated experience supporting Windows Operating systems in 24x7 Production environments
* Deep knowledge of Windows Server (2008 and 2012) tools and administration (AD, DNS, IIS, etc)
* Solid knowledge of Windows PowerShell
* Awareness of system automation strategies using home-grown or automated tools (Puppet, Chef or others)
* Working knowledge of metrics and alerts for uptime performance and usage
* Solid experience with Virtual deployments
* Network administration including VPN configuration
* Solid understanding of networking concepts such as routing, gateways, remote connectivity, etc
* Ability to understand the importance of controlling change without delaying deliverables
* Ability to draw demarcation points and logically step through complex troubleshooting scenarios
Preferred Skills and Experience:
* Proven Cloud infrastructure administration for AWS, Azure, Rackspace, Cloudstack, Openstack or other providers in Production environments with GUI or API-based deployment
* PaaS web and database configuration and deployment
* Network load balancing (NLB, NGinX, HAProxy, ELB and others)
* Proven experience with Systems Automation tools for standardizing server builds
* Experience with continuous integrations
* Working understanding of source control (TFS, GIT, etc..) in a development environment
* Working understanding of code branching
* Experience using deployment tools (Octopus Deploy, Release Management, Jenkins and others)
* SQL (or other database) Server configuration, backup and maintenance
* Monitoring system configuration (SCOM, CloudWatch, CopperEgg, Pingdom, etc)
Non-Technical:
* Ability to directly work with peer groups (spread globally), customers and vendors to understand needs and requirements
* Excellent verbal and written communications including documentation
* Driven and self-motivated to learn new technologies and achieve objectives
* Ability to work independently
* Ability to multi-task
* Good organization skills
* Strong interpersonal and communication skills
* Capable of clearly articulating ideas
* Able to express opinions in an environment of open communication
* Able to challenge conventional practices